PokerStars Casino review
PokerStars is one of those rare cases where the name reflects the brand perfectly. In fact, the portal has been the undisputed leader in the segment for many years Online poker in terms of subscribers and volume of play.
And its influence has also extended to the offline world, with the sponsorship of key events for the international community of professional players and simple enthusiasts like the European Poker Tour (EPT).
But like many other platforms, PokerStars Casino boasts a rather diverse offering, which is not limited to a single niche. I am obviously referring to the gaming site featured in this review.
Will PokerStars slot offerings and other games live up to the quality poker players are used to? Let's find out together in our review!
How I tested PokerStars Casino
Below you will find the procedure used for the our casino reviews . We pass each operator under the microscope, focusing in particular on some crucial aspects. Here they are, point by point:
First of all, let's check the license number and verify that the site is protected by security protocols and player protection. We are talking about SSL certificates, anti-fraud and anti-money laundering systems, responsible gaming tools, and much more!
All players should know all the terms and conditions of their welcome bonus and promotions offered by the casino, even before signing up. We are here for this; trust those who have really tried the bonus!
We also want to know how fast it is possible to register, play, and of course withdraw. In this part of the review, we explain our experience with it.
All the relevant information: what are the accepted payment methods, how much is the minimum withdrawal, how long does it take before your request is granted by the casino!
We carefully evaluate the range of games and providers available in each casino and offer you some advice on how and where it is best to play!
From browsing on the browser to downloading the official App, if available; in this part of the review, we want to give a score to the UX and UI of the online casino and tell you our opinion.
Finally, let's check firsthand how and how easy it is to contact the customer care team, one of the essential factors when choosing your trusted casino!
License, security and reliability
PokerStars Casino operates on our territory thanks to the license n. 15023 regularly issued by the Customs and Monopolies Agency (source: Legal site ).
The security of players' personal data and their financial transactions is ensured through the implementation of the TLS protocol. The fairness of the portal's games is guaranteed by the integrity certificate. Gaming Laboratories International "laboratorio indipendente che ha testato e promosso il software di generazione di numeri casuali (RNG) utilizzato da tutti i Casino online del mondo." "Independent laboratory that has tested and promoted the random number generation (RNG) software used by all online casinos worldwide."
A trustworthy gaming operator. You cannot reproach him for the lack of attention to detail regarding these crucial points. Considering the status achieved by this brand in the world of online gambling and the possession of many other operating licenses in America and Europe in addition to the one, it seems evident to me that we are dealing with an operator of excellent reputation: serious, rigorous, and reliable.
All bonus offers at PokerStars Casino
Below we present the exceptional offer reserved for new subscribers of the platform who connect only through our link on GaymerX (and then also all the other promotions that are regularly presented by this brand).
PokerStars Welcome Bonus – 550 free spins with a $50 top-up
By registering with our exclusive link, the casino will provide you with up to 550 free spins. The first 50 free spins without a deposit will be assigned within 30 minutes of verifying your account. To unlock the rest of the bonus, you will need to enter the code ITALY500 during your first deposit. A deposit of at least (i) $10 corresponds to 100 free spins; (ii) $25 corresponds to 250 free spins; (iii) $50 corresponds to 500 free spins. The free spins will be credited in two installments: the first half will be assigned immediately after the deposit, and the second half within the next 24 hours.
Slots available for no deposit free spins:
- Age of Valhalla Classic
- Fruit Stack Deluxe
- Royal Rush
- Sticky Fruits Classic
- Tomb of Ra Classic
Slots available for deposit free spins:
- Stars Invaders Classic
- Diamond Stars Classic
- Tomb of Ra Classic
- Sticky Fruits Classic
- Royal Rush
Each of the free spins is worth $0.10 and can be played on the following PokerStars slots within 7 days of being awarded. The winnings from these free spins will be credited to you as instant bonuses.
Note: these spins do not have real wagering requirements; however, before being able to withdraw winnings, it is necessary to earn at least 2 bonus points for every $1 of instant bonus received. You will start earning these points as soon as you begin playing at the PokerStars casino.
Remember that each game contributes in a different percentage. We invite you to consult the operator's website, where you can find all the details. Details about the expiration of free spins, including valid games, can only be accessed through the "My Stars" menu once you have logged in and/or registered and made a deposit.
Live Casino Race
Among the recurring offers are PokerStars' Casino Races, which offer weekly instant bonuses. The program is well-designed and detailed, active 7 days a week with a set of rules, games, and varying duration depending on the promotion.
As mentioned on the website, each Casino Race can consist of one or more rounds in which the top-ranked players earn points based on the highest net winnings obtained per hand or spin.
Rewards won live will be awarded immediately after the end of the respective race, with no withdrawal restrictions or wagering requirements!
PokerStars Rewards and the VIP program
The PokerStars site also offers a nice loyalty program called "Stars Rewards".
This initiative is based on the collection of points, called Reward Points, which are automatically obtained by playing with real money on the platform. When a certain level of points is reached, a reward is given. The rewards are credited by opening chests.
There are 6 different types, each with increasing value rewards inside. The prizes can be bonuses, free plays, and StarsCoin to spend at the "Rewards Store," the operator's official shop.
Many free spins but many terms and conditions... Put this way, the welcome offer may seem a bit complicated, but fortunately the terms and conditions page on the website then explains things in detail and clearly. A bit disappointing are the limitations of the free spins: only 5 PokerStars slots seem few for the welcome offer. Note: 500 free spins still remain a considerable quantity, especially considering that the deposit to access the offer is only $50 (in that case, it practically becomes a 100% free spin bonus on your first deposit). For the rest, it seemed to us that the promotions section is constantly updated, so even registered users will have the opportunity to play with new bonuses regularly. The loyalty points system for players and the My Stars VIP program are also excellent.
How to register an account
By clicking on "Register" you will open a form to be completed by entering your account data, your e-mail, your tax code, your residence and your identity document number.
After this step, you will receive an e-mail message confirming the opening of the account; but this will not be enough to validate your gaming account 100%.
In accordance with current regulations, you will need to send a copy of the identification document provided during registration within 30 days of creating the account. Otherwise, the account will be deleted.
The identity verification process can take up to 72 hours.
Easy and fast to open the account, a little less so for verification. Opening a gaming account on PokerStars Casino does not involve any particular difficulties or complicated steps. What left me perplexed is the timing of document verification, which in other Legal portals is completed within a maximum of 24 or 48 hours.
Payment Methods PokerStars Casino
You can find a good ten of payment methods on the platform. To enable the withdrawal you will first need to validate your account by sending a copy of the identity document provided during registration.
The minimum amount to make a deposit is $10, while the minimum amount for withdrawal is between $25 (for enabled Visa cards) and $10.
Also note the possibility of enabling the "Quick Deposit", which allows you to activate instant deposits on your gaming account using e-wallets and Visa.
Not counting the 72 hours that may be required for the withdrawal request to be approved, withdrawal times can take up to 10 working days with Visa credit card and up to 5 working days for withdrawals via bank transfer.
Faster withdrawals made with e-wallets: if you use PayPal, MuchBetter, Neteller, Skrill or ApplePay you should see your funds appear in your account within minutes.
It is very important to try to always use the same option for both deposits and withdrawals. The terms specify that otherwise additional checks and verifications may be required, thus extending the processing of the transaction by an additional 48 hours.
Payment methods table
|payment method||Transaction type||Minimum deposit||min. withdrawal||Deposit times||Withdrawal times|
|VISA||Credit card||10$||10$||Immediate||3 – 10 working days|
|Master||Credit card||10$||10$||Immediate||3 – 10 working days|
|Top up Cash||Voucher||10$||✗||Immediate||✗|
|Bank transfer||Wire transfer||10$||10$||Immediate||3 – 5 working days|
Secure and (almost always) fast transactions. The site offers a wide range of payment options. I was particularly pleased to see the possibility of using ApplePay and MuchBetter, in addition to the more common options such as credit cards, bank transfers, and the usual trio of PayPal, Neteller, Skrill. To further enhance speed and efficiency, there is also a convenient option for quick deposits, although it only applies to reloading.
How to withdraw your winnings at PokerStars Casino
- How to withdraw?
To make a withdrawal, you will need to log in to your account and then click on "Cashier". Here you can initiate your request by selecting the "Withdrawal" button, entering the desired amount, and finally clicking "Submit". The minimum withdrawal amount is $25 with an enabled Visa card and $10 for all other methods.
- Information about withdrawals
Depending on the selected withdrawal method, your money will be loaded into your account within a time period that can range from 24 hours to 10 business days. Here you can find all the information you need about withdrawal methods. For further doubts or clarifications, you can always consult the FAQ or ask customer support.
A varied menu of options but also many delays on withdrawals. Looking at the withdrawal processing times, I thought that some limits may be really excessive compared to what is promised by the competition, especially in the case where 72 hours are added for request approval and another 48 for additional verifications. Although, understandably, these procedures are due to appreciable attention to security and transparency, I believe that these timeframes should be streamlined. The wide range of payment methods has already been highlighted before, and this is an element that I feel the need to emphasize, and in the end, I think there is obviously nothing wrong with taking care of the security aspect of transactions, but an operator that truly aims for excellence should be able to combine this aspect with a fast and efficient management of withdrawal checks...
Game selection at Pokerstars Casino
In the schedule, the PokerStars slot machines stand out, exclusively created by Stars Studio, an internal group of developers. Another distinctive feature is the competitions called Casino Races, tournaments where players try to accumulate the highest number of points by playing selected slot machines. Prizes at stake include free spins and instant bonuses.
It should be noted that the "Race" mode earned PokerStars the most innovative casino award at the 2020 Egr Awards.
The online slots present exceed 760. The types are the most disparate, from modernized versions of the classic bar slots to those Megaways .
The colorful menu of the site helps us with the possibility of filtering this wide offer through the categories " new slots “, “Jackpots “, or according to the characteristics of the game, supplier, theme or All Stars.
There are more than twenty card and board games. As expected, abound variations of poker , but the offer also covers blackjack, roulette and baccarat.
The selection you find in the Live Casino lobby is also good. The offer is quite balanced, in our opinion, with a little more space granted to the live tables than Blackjacks .
This area hosts titles made by over 15 providers, including the in-house Stars Studio team.
Just take a quick look at the list of PokerStars slot providers to realize the high quality of the programming: Playtech , Pragmatic play , Play'n GO e NetEnt among the most important names; but there are also other software studios that are more difficult to find in the scene, such as stakelogic , Quickspins , 1×2 games , Thunderkick , Relax Gaming , Blueprints e Red Tiger .
Much less variety in the Live area as far as providers are concerned, but not at the expense of quality. Only the name of appears here evolution and not surprising, given the dominant position this company has taken in the live gaming segment.
PokerStars Casino offers a selection of stellar slots! The selection of games presented by the operator impressed me positively both in terms of the quantity of offerings and the involved providers. The slot section, in particular, is very rich. To have a truly unbeatable lineup, the Live area could be expanded, especially regarding game shows.
PokerStars Casino app: top experience also from mobile
You can play your favorite tables and slots from mobile device . A dedicated app for mobile devices ensures an uncompromising gaming experience in terms of quality, even away from the home computer!
Not for nothing, the PokerStars Mobile Poker App has been optimized for iOS and Android devices and in the panorama it is the best choice for anyone who is passionate about online poker.
Hyper-safe and secure, available in several languages, this application puts our favorite casino game literally in the palm of your hand.
The native poker app par excellence! The innovative features of this brand never cease to amaze us, which explains why the official app has already been downloaded by millions of players worldwide. We were truly surprised by the navigability and gameplay on smartphones, not only at the poker tables, of course! The vertical display for video slots is flawless and always a great revelation. Thumbs up also for the casino's effort in helping new members get acquainted with the platform.
You can receive assistance from operators via the contact form on the site and Live Chat. Customer assistance is available 24/7, but not via telephone.
|Guy||Contact||Average response time|
|Online forms||24 hours|
|Live Chat||Active 24/7||5 – 10 minutes|
The FAQ area is comprehensive and clear, easy to navigate thanks to a series of filters dedicated to the major macro-categories of problems that may be encountered.
In addition to the general terms and conditions, you can consult the "Learn to Play" section, dedicated to the rules of the games of PokerStars Casino.
Customer service promoted, but improvable. Response times for live chat and email are acceptable and the preparation of support agents is beyond question. Fortunately, live chat is available without any particular restrictions, but the lack of a toll-free number to call is still a factor that weighs in the overall judgment. For all less experienced players, the Learn to Play page has been created. In the various subsections, you can delve into the rules and functionalities of each individual type of game on the site. You can also consult the FAQ, Glossary, Statistics (with the percentages of past winnings), and Casino History (full of curiosities). Excellent idea!
In this review of the PokerStars casino I have already had the opportunity to underline the attention of this operator with respect to the issue of safety and the protection of its players.
This impression is reinforced by consulting the brand's responsible gaming page, which is truly complete and well structured.
These are the useful tools made available that you can set up or request:
- Limit settings for real money deposits and purchases
- Weekly cumulative buy-in limit
- Restricting the Undo of Withdrawals
- Limits on cash game tables, tournaments, casino games and sports bets
- Temporary self-exclusion
- Self-exclusion without time limit
To find out more on the subject, read our page on Responsible Gaming .
An operator on the front line in player protection. Responsible, safe, and healthy gaming is taken very seriously by PokerStars casino, which boasts a large department focused entirely on this issue. Additionally, casino employees regularly participate in training courses to learn how to identify problematic behaviors related to online gaming, in order to provide the best possible assistance. The responsible gaming page also provides links to specialized organizations, self-assessment tests, and various informative sections such as those on myths and realities of compulsive gambling. As far as I'm concerned, the work done in this aspect is synonymous with excellence.
Awards and recognitions
The brand has a long list of prestigious awards behind it during the major events of the iGaming industry:
- Innovation in Casino – EGR Awards 2020
- Innovation in Poker – EGR Awards 2020
- Mobile Poker Product – EGR Awards 2016
- Poker Operator of the Year - EGR Awards 2016
- Poker Operator of the Year – EGR Awards 2015
- Poker Operator of the Year – EGR Awards 2014
PokerStars Casino – The verdict of the review
The world's largest poker site is also a top-notch online casino. In terms of player safety and protection, PokerStars Casino Italy is among the best legal remote gaming sites in our country. The reputation earned by this brand over the years is certainly well-deserved.
There are some criticisms, however. Frankly, the welcome bonus is not among the most spectacular on the market (although 550 free spins are not few) and withdrawals can take much longer than on other competing operators. And ultimately, an expansion of customer support channels and game show offerings is desirable.
But in the end, in my opinion, what makes PokerStars Casino one of the most valid Legal operators out there is mainly the wide selection of slot machines and payment methods, as well as an exemplary platform that aims to facilitate and simplify the players' experience as much as possible, showing consideration for less experienced and seasoned users.
Not all online casinos bother and that needs to be acknowledged.