Jackpot City

An international brand, determined to make its way with a catalog focused largely on online slots, all signed by four prominent providers. The triple welcome bonus with ultra advantageous requirements is an ideal calling card!


Customer service
Live Chat Live Chat
Assistenza Telefonica Helpline
Programma VIP VIP program
Offerte Ricorrenti Recurring Offers
1 200$ Bonuses Requirements 35x
170 Free Spins Requirements 15x
18+ | Play responsibly | ResponsibleGambling.org Only for new JackpotCity users. 50 free spins (0.10$) without deposit with a wagering requirement of 15x. Registration bonus for slots of 100% on the first three deposits up to 1,200$ with a wagering requirement of 35x. Plus 120 free spins (0.50$) with a wagering requirement of 10x. Valid for 3 days. Terms and conditions apply.

JackpotCity is an online casino founded in 1998 and active since 2022 following the merger with Voglia di Vincere (both brands are owned by Gm Gaming). The catalog includes 368 slots and 10 live games.

80/100 Reviewed by gaymerx.com

Wagering requirement of 35x for the 100% bonus on the first three deposits up to $1,200. The bonus is valid for 3 days and must be used on slots. Additionally, there is an excellent offer of free spins with very advantageous requirements (10x for no deposit spins, 15x for others!).

84/100 Reviewed by gaymerx.com

Positive user experience from PC and on version optimized for mobile, but without app support. Wide choice of payment methods.

74/100 Reviewed by gaymerx.com

The customer support team is available seven days a week from 10am to 11pm via email and live chat. There is also a FAQ page on the site.

74/100 Reviewed by gaymerx.com


JackpotCity offers a limited selection of 368 slots and just 10 titles for live casino (including 2 game shows), along with virtual table games. The providers are 4 prominent ones like Microgaming, NetEnt, Play'n GO, and Pragmatic Play, while the welcome bonus up to $1,200 has attractive terms. The list of accepted payment methods also includes e-wallets. Customer support is available via email and live chat from 10 am to 11 pm.
Welcome bonus up to $1,200
Free spins with and without deposit
Wide choice of payment methods
Games available in 'Trial' version
Simple and clear navigation
Limited game catalog
No mobile apps
Telephone line absent


First name
Jackpot City
Available from
Legal license
VIP program

Game offer


Live CasinoLive casino
Game ShowsGame shows



Payment Options


Minimum deposit


Minimum withdrawal

Customer service


Email support
Email address

Live Chat

Live chat support

JackpotCity review

JackpotCity is a Online casino Founded in 1998 and long established on the international scene, although it only landed in 2022 following the merger with Voglia di Vincere (a site that now redirects to the same JackpotCity).

Both brands are owned by Gm Gaming Limited, a company based in Malta, which, in addition to the legal license from Legal to operate in our country, also has the certification from the Malta Gaming Authority.

In our review, we will scrutinize various aspects of JackpotCity Casino's offering: games (the lobby is based on slots, live tables, and sports betting), security, bonuses, withdrawals, assistance, and more.

Having made this brief introduction, we are ready to set off to discover this new operator.

Logo of JackpotCityCasino

How we tested JackpotCity Online Casino

As with all of ours Reviews , once again we will follow a roLegalap that ensures that we can offer a realistic and complete picture of the operator in question. In summary, here is our method explained point by point:

  1. Guarantees of security, privacy and reliability

Not only licenses and legality: to be sure of navigating on a safe and reliable casino we will also have to investigate its transparency and obviously the methods for protecting our data.

  1. Welcome pack and other offers

Starting from the offer of bonuses that the operator presents to us upon registration, we will focus on the other recurring promotions and finally also verify the quality of the program dedicated to VIP players.

  1. New account opening

This is where we will go through the steps of the registration process. We will therefore touch the welcome for new members firsthand, with the expectation that times will be quick and will not bring us any hitches.

  1. payment methods

We will study the options available to us, both in terms of deposits and our withdrawals. And when we have to cash in, we will also be interested in the timing.

  1. Game catalog

We will take a tour of the casino section to evaluate the quantity and quality of titles and providers. We will start with the slot machines and end at the live casino tables, for a 360-degree overview of the entire selection.

  1. Navigation and mobile casino

We will evaluate the entire user experience, trying the site and the games both on desktop and on mobile devices, and then we will also find out if we will be helped by the apps.

  1. Customer service

How efficient is the casino support, what are the channels and what will be the wait for a response: in the paragraphs dedicated to the customer support service, we will find out if JackpotCity Online Casino will pass this final exam.

Guarantees of security, privacy and reliability

As anticipated in our introduction, JackpotCity is a legal and authorized online casino operating under license number 15243 issued by the Customs and Monopolies Agency (source: ). Legal site ).

Its games are regularly tested by eCOGRA (eCommerce Online Gaming Regulation and Assurance), the well-known independent agency that ensures the highest industry standards are met, while the data on RTP and monthly winnings can be accessed either within the individual game tab or through the link at the bottom of the homepage.

With regards to payments, players' financial and personal details are kept secure using SSL (Secure Socket Layer) encrypted technology during both deposit and withdrawal phases.

JackpotCity Online Casino is a reliable, transparent, and secure site. Legality and security are at the forefront, as well as reliability and transparency in the player relationship. The Legal license and tools adopted by JackpotCity allow us to sleep peacefully, both in terms of the fairness of the games and the security of our data.

JackpotCity Casino Welcome Bonus

New members on the JackpotCity Casino platform are immediately welcomed by 50 Free Spins Without Deposit , to which a triple is added Welcome Bonus for the casino 100% on the first three deposits, up to a total of $1,200, accompanied by another 120 free spins.

The welcome bonus at JackpotCity casino

New users registered at JackpotCity Casino will receive 50 free spins without a deposit, immediately after validating an identity document, plus a triple welcome bonus of 100% up to a total of $1,200 and 120 free spins distributed in three installments after the first three deposits. The bonus is subject to a wagering requirement of thirty-five times (35x) its own value and has a validity of 3 days.

How to get 50 free spins no deposit

To get the first 50 free spins without a deposit, you just need to have uploaded your identification document during the registration phase, or have done it through the "Upload Document" section in your game account profile within 7 days from the opening date of the account itself, after which you just have to wait for its validation and then the immediate provision of the free spins.

The first 50 spins all have a value of $0.10 and must be played on slots labeled “Free Spin” within 3 days of the credit date.

Any winnings from free spins will be converted into fun bonus, up to a maximum win limit of $10, and must be wagered with a requirement of fifteen times (15x) to convert them into real bonus (1x).

How to receive the triple bonus of 100% up to $1,200 and the other 120 free spins

The bonus following your first three deposits (at least $10 each) is divided equally into the following three tranches:

  • 100% up to $400 + 40 Free Spins
  • 100% up to $400 + 40 Free Spins
  • 100% up to $400 + 40 Free Spins

Here is the translation of the article fragment: Here too, it is about a credit fun bonus that coincides with 100% of the amount of your first three deposits and that will allow you to earn up to $1,200: in this case, the fun bonus requires a turnover equal to 35x its value before the funds can be converted into real bonus.

Example: by depositing 100$, you will receive 100$ in bonus funds to unlock, so you will need to generate a total of 3,500$ in bets (100$ x 35) to obtain the real bonus to convert (1x) into withdrawable balance.

The obtained amount is only usable on JackpotCity slots: this means that table games, games contributing to jackpot prizes, live casino, and sports betting are excluded.

Note: The 120 free spins have a value of $0.50 each and a maximum win limit of $20 for each of the three sets of 40 spins (total of $60). After that, the fun bonus obtained from any winnings will have a wagering requirement of 10x and a maximum win limit of $25 (total of $75 across the three steps) convertible into real bonus.

Finally, also consider that all types of fun bonuses have a 3-day expiration, while you always have up to 7 days from the issuance to convert the real bonus into withdrawable balance.

Sports Welcome Bonus: 50% on first deposit up to $50

New members interested in sports will also be able to opt for a bonus on their first bets, equal to 50% of the first deposit up to $50.

To be eligible for the bonus, you only need to play once (1x) the total qualifying amount paid.

In this case, it will also be a fun bonus that, in order to be converted into real bonus, must be played at least seven times (7x) in multiple bets, with a minimum of 3 events, at a total odds not lower than 2.00 and a minimum odds per selection not lower than 1.30, with a deadline of 7 days.

The registration bonus for sports at JackpotCityCasino.com

The other promotions at JackpotCity Online Casino

Once you join JackpotCity you will also find some interesting ones Promotions recurring reserved for casino enthusiasts and therefore usable only on slots.

In most cases it will be a 30% or even 50% bonus, up to $200, on a deposit to be made on certain days, such as the weekend.

Then there will be the “rains of Free Spins "Available from midnight on Thursday until 10:00 on Friday with a minimum deposit of $20: in detail, you would receive 50 free spins worth $0.20 each, valid for 2 days from the time of issuance, on a selection of slots chosen by the operator."

Loyalty program

Players can earn bonuses by collecting points

All players with an active JackpotCityCasino.com account are automatically enrolled in the loyalty program called CLUB VIP, which rewards up to $500 per month (to be played on the slots).

VIP CLUB points are earned by playing on the platform for real money. JackpotCity recognizes 4 levels and as many multipliers depending on the recognized points.

Point Level Multiplier
0 – 20,000 points Bronze 1
20,001 – 200,000 points Silver 2
200,001 – 800,000 points Gold 3
Over 800,001 points Diamond 4

The conversion of the points obtained into bonuses works like this:

Points Bonuses
75.000 2$
180.000 5$
350.000 10$
750.000 25$
1.400.000 50$
2.500.000 100$
5.500.000 250$
10.000.000 500$

An attractive offer that makes slot lovers happy! A 100% bonus on our first three deposits up to $1,200 can be considered a pretty good calling card, even though the 72 hours granted for wagering (35x) may put us in a rush. Those who always opt for slots can also count on free spins and subsequent recurring offers, as well as a definitely appealing loyalty program; however, those looking for promotions for the live casino will inevitably be disappointed.

How to register at JackpotCity

To create a new gaming account on JackpotCityCasino.com, just click on the yellow "Register" button at the top right of the homepage.

Afterwards, a new tab will open where you can directly enter your tax code to see some fields already filled in automatically, or alternatively you can enter everything manually.

Once you have spent these two minutes entering your personal and access data, as written on the page, you will be ready to play and win!

As usual, remember to send your identity document within 30 days to also activate the withdrawal option and avoid account suspension.

Registering an account at JackpotCity Casino

Quick and intelligent registration. Creating a game account on JackpotCity requires nothing more than what happens on other operators' sites. The pop-up that allows us to immediately enter our tax code speeds up the process by automatically filling in some of the fields, while we will have to enter the rest of the information ourselves: once this is done, we will already be inside!

Options for deposits and withdrawals

As far as deposit and withdrawal operations are concerned, JackpotCityCasino.com makes the following available to its users payment methods .

Payment Guy Average deposit time Average withdrawal time
VISA Credit card Immediate 3-5 business days
MasterCard Credit card Immediate 3-5 business days
PostePay Prepaid Immediate 3-5 business days
Bank transfer Transfers Immediate 3-5 business days
PaySafeCard Prepaid Immediate 3-5 business days
PayPal E-wallets Immediate 1 business day
Neteller E-wallets Immediate 1 business day
Skrill E-wallets Immediate 1 business day

Please note that the minimum amount allowed is $10 for both deposits and collections.

A wide and varied range of methods! From cards adhering to Visa and Mastercard circuits to major e-wallets, including convenient options like PostePay and bank transfer, JackpotCity has thought of everything when it comes to payments! All we have to do is choose our preferred method and start playing.

Game Selection JackpotCity Online Casino

At JackpotCityCasino.com you will find a catalog of games focused on slot machines and live tables, with the addition of some virtual table games and, as mentioned, the area for sports betting, divided into two sections: sports and live betting.

All casino games, except live games, can be tried in demo versions for play money.

The catalog of games is made up largely of slots

Slots JackpotCity Casino

The catalog of games is composed by a large majority of Slots , branded by leading providers such as NetEnt and Play'n GO (we will analyze them better later).

Lovers of slot machines will find a lobby with 368 games, filterable both by themes (animals, Egypt, pirates, etc.) and through categories that group together the most popular slots, new releases, and those with specific mechanics. Megaways .

The latter, for example, are 20 and include titles such as Curse of the Werewolf Megaways , Christmas Carol Megaways and Extra Juicy Megaways .

Live casino

The Live casino of JackpotCity offers a total of 10 games, all signed by Pragmatic Play.

The choice includes the classic tables Roulette , Baccarat , Blackjacks and two live game show , both with a “wheel of fortune” theme: Sweet Bonanza Candyland and Mega Wheel.

Lobby Live Casino JackpotCity Casino

Other games

As an alternative to live tables, you can also choose virtual games (a total of 22) that you can find in the table games section. Like slots, these also offer a demo mode with fake money.

Game Providers

There are currently 4 i Game Providers present on JackpotCityCasino.com.

If you browse the slots, you will come across the best titles from Microgaming , Play'n GO , NetEnt and of the same Pragmatic play which, as we have seen, is also the sole provider for the live casino.

You can also browse the game lobby by selecting a provider from the 4 logos located at the top of the lobby.

JackpotCity focuses on quality, much less on quantity. We are faced with a really limited catalog, especially if we focus on the live casino and game shows: 368 slots and only 10 live games are too few compared to the offer of competitors. The positive note is that, whatever lobby we enter, we will always deal with titles and reputable providers.

JackpotCity app, navigation and mobile casino

Navigation on the JackpotCity platform is facilitated by the organized and easily readable layout, thanks also to the contrast between colors such as the dark gray background, purple, and light gray text.

As mentioned, the filters on the left side of the screen divide the games not only by types but also by themes, while the main sections such as the casino and live casino are indicated at the top above the lobby.

By opening the footer at the bottom of the page, you will find links to the various information areas, including the contact area.

For what concern mobile casino , the browser site is also optimized for smaller devices, even if the absence of apps should be noted.

Simple and clear navigation. Not even a JackpotCity app for mobile? User experience overall pleasant and fairly smooth, but the lack of dedicated apps for mobile devices may disappoint those who are used to playing from their smartphone or tablet (in this case, users can still rely on the optimized browser version).

JackpotCity customer support

JackpotCity's customer support team is professional and friendly, available 7 days a week from 10am to 11pm via email and live chat.

Chat is immediate on both desktop and mobile, while email can be used for less urgent matters.

A FAQ page is also available, with frequently asked questions and answers, divided into four sections: gaming account, deposits and withdrawals, bonuses and offers, sports betting.

Guy Contact Average response time
E-mail [email protected] 24 hours
Live Chat From 10:00 to 23:00 Immediate

Efficient support, but not always reachable. If the absence of a telephone line is partially compensated by the availability of live chat and the promptness of the operators, these, however, as well as for email responses, will only be available for thirteen hours. For those who play at night, in the case of more frequent doubts, the lifeline could be the FAQs, but for more serious problems, it will be necessary to wait until the following morning.

Commitment to responsible gaming

On JackpotCityCasino.com you will find a large page with all the information you may need on the subject of Responsible Gaming .

In addition to the classic tools such as self-exclusion and limits, which you can access directly from the profile area, the site also offers useful advice to prevent the risk of problematic gambling and other advice for parents in cases where the users involved are minors.

For those wishing to block or limit the use of the internet or the site, JackpotCity recommends Qustodio and Norton Family software.

A careful and committed operator for the protection of its players. Tools but also information and advice to protect ourselves from the risk of problematic gambling. In this field, JackpotCity stands out with clarity and a sense of responsibility.

Conclusions of the review

JackpotCity is a reliable and high-quality casino, but unfortunately, in its platform, it has to deal with some shortcomings that currently keep it away from the level of the offerings of the major operators.

Sure, the welcome package and recurring offers also have enticing terms, but more demanding users may eventually get bored with a game catalog limited to 368 slots and, above all, only 10 live games (including the 2 game shows).

Among the positive aspects, in addition to the fact that we can test the games in the "Trial" version, the signature of 4 major providers, the varied choice of payment methods, and the efficiency of customer support, although limited to a single daily time slot.

The user experience, on the other hand, leaves us a little disappointed, given that the excellent PC navigation clashes with the unavailability of apps for mobile devices.

In summary, the feeling is that of having in front of us a casino with high potential and that, despite the reported shortcomings, can offer a pleasant gaming experience, as long as one is not looking for the highest grades.

Frequent questions

100%! JackpotCity is an internationally recognized brand and operates with a valid license for remote gaming granted by Legal. Therefore, it is a legal and secure operator.
You can make your withdrawals simply by clicking on the "Banking" tab within your profile and then selecting the "Withdrawal" option. Just follow the instructions provided, check the accuracy of all the data, and proceed with the withdrawal.
JackpotCity Online Casino offers 50 free spins with no deposit and a triple 100% sign-up bonus on the first three deposits, up to a maximum of $1,200, accompanied by an additional 120 free spins worth $0.50 each. The use of the offer is subject to certain conditions (which you can find described at the top of our review). For example, the bonus on the three deposits must be played 35 times (35x) before the winnings can be withdrawn, while the free spins can only be played a maximum of 15 times (10x for those without a deposit, 15x for the others).
If you want to take a break from the game or permanently close your account, you just need to select the desired option within your profile, or alternatively, you can contact the operator's customer service.
Games Specialist & Geek Junior
Pane, online casinos and RTP. He likes to stay up to date with the latest innovations in gaming and operators' offerings. Whether it's a new slot or a newly launched market offer, his reviews are based on direct experience but must also pass the test of statistics and data. He knows all the behind-the-scenes of Rich Wilde's adventures, as well as every reference to Verdone's films.
1 200$
Free spins