casino.com

Casino.com review

Casino.com is an award-winning gaming industry leader Online casino , launched in 2007 by Mansion Group, parent company based in Malta and owner of other international brands always related to betting and gaming.

The website was launched in February 2017 (the brand is present in 17 other countries) and offers a good selection of games by Playtech, plus an interesting initial bonus of up to $500, accompanied by an Insurance Bonus and a $10 bonus without deposit upon verification of the identification document.

Let's find out more about this operator for digital gaming, analyzing as usual in great detail its proposal: from the registration phase to the slot and live casino catalog, passing through security guarantees, navigation, customer support service, and of course, its promotions!

How we tested the Casino.com offer

Our casino reviews "si basano su un metodo collaudato, strutturato per coprire ogni aspetto fondamentale che riguarda l’operatore in sé e la sua presentazione attraverso il sito. Ecco in breve i punti che analizzeremo."

1. Security and reliability

It obviously starts from the legal license, but we will also pay attention to the reliability with regard to the protection of our data and the transparency of the platform.

2. Welcome offers and recurring promotions

From the presentation of the offer for new subscribers to the promotions that we will find along the course of our experience on the site, with an analysis of the VIP package as well.

3. Registration stage

We will also see how the process of signing up for the platform and validating the new account works. Of course we expect clear instructions and no hiccups.

4. Deposits and withdrawals

Everything about payments: we'll look at the deposit and withdrawal methods Casino.com allows and analyze the timing of our transactions.

5. Games catalog

In this section, we will delve into the casino games offering. From slots to live casino tables, card games, and more: Will Casino.com measure up to its major competitors?

6. User experience and mobile casino

We will also focus on browsing through the platform, and therefore on the user experience in general. Paying particular attention to the desktop as to the mobile.

7. Customer service

For any eventuality in the event of problems, we want to be sure that we can count on efficient and rapid support. And it is here that we will evaluate the availability and skill of the operators.

Guarantees of security, privacy and reliability

Casino.com is not only a legal and reliable gaming portal in our country, where it operates under license No. 15009 from the Customs and Monopolies Agency (source: Legal site ), but is also active in a regulated manner elsewhere in Europe, Asia and America.

The casino also adopts high security standards, such as state-of-the-art firewall and 128-bit RSA encryption technology, to ensure that all data is always safe and protected from prying eyes.

Finally, in the context of transparency, it is possible to consult the probability of winning list for all the games on the platform.

Casino.com is confirmed as a transparent and secure platform.

No doubt about it, given the protection offered by the systems adopted. To which is added the Legal license brand, guarantor of safety and reliability.

Welcome bonus: all the Casino.com offer

By registering at Casino.com you will be able to receive a Welcome Bonus Up to 500$, with a scheme that includes three phases for disbursement. In addition to the first, you will also receive an Insurance Bonus, plus a no deposit bonus of 10$ linked to the submission of your identification document. Let's take a closer look at how they work.

The offer on the Casino.com website Once the first deposit is made, to activate the 100% bonus up to $500, simply click "Accept" in the appropriate notification window. The registration bonus will be granted in three phases and in percentages of 20%, 30%, and 50%, paid out as soon as you have wagered 30x the equivalent betting volumes. In the event that the funds from the first deposit are lost, the Insurance Bonus will allow you to recover a portion with a 40x wagering requirement, while sending an identification document will immediately earn you a $10 bonus.

How the 100% up to $500 bonus works at Casino.com

The 100% welcome bonus up to $500 is the typical "post-bet bonus". As mentioned, the bonus is credited in three stages and three installments, 20%, 30%, and 50%, each after you have wagered 30 times, respectively, 20%, 30%, and 50% of the bonus value.

The games will contribute to meeting the wagering requirements according to the percentages specified in the table below (bonuses cannot be used in jackpot games or live games).

Note: the signup bonus is valid for a period of 30 days, after which it will be removed if not used.

How the Insurance Bonus up to $150 works

The Insurance Bonus is a kind of Cashback bonuses "with a credit of up to 150$, which will be issued if the first deposit, linked to the activation of the welcome bonus, is lost. In this case, the bonus requires a 40x wagering requirement to convert the remaining balance into real money."

The value of the Insurance Bonus you will receive will obviously depend on the amount of your first top-up, based on the following table.

Also this time you will have 30 days to take advantage of the bonus, while the contribution coefficient to the stakes by game category follows the same pattern already seen for the welcome bonus.

$10 bonus on identity verification

Casino.com has one more in store No Deposit Bonuses , with a fixed value of $10 and a 40x wagering requirement, for new members who send an identity document within 30 days of opening a gaming account.

Within 5 working days from the moment the document sent has been verified, the $10 bonus will be credited to your gaming account and will be valid for 7 days.

The maximum cashout, that is the limit amount that can be withdrawn if luck smiles on you with this bonus, is $200. In this case as well, the same contribution coefficients to bets by game type are maintained for the two previous bonuses.

Other Casino.com Promotions

On weekdays or on Sundays, at breakfast, during a lunch break or for those who suffer from insomnia at night, Casino.com has thought of satisfying every category of user with Offers recurring bonuses e Free Spins to be redeemed in certain time slots or on specific days of the week.

Generally, it is about bonuses, even up to $50, or free spins (currently, the Special Free Spins offer assigns 100) that can be activated by using codes indicated on the same offer page.

The Casino.com VIP Club

Casino.com has a loyalty program dedicated to its VIP clients. By playing with all the titles available on the platform, every bet you make will earn you comp points to enter the VIP Club and climb the five loyalty levels, Bronze, Silver, Gold, VIP, and finally, VIP Elite.

Upon reaching each level, you will enjoy the release of an exclusive bonus. Additionally, you will unlock special privileges such as new promotions, gifts, a dedicated 24/7 VIP team, a personal VIP manager, and invitations to events including luxury hotel stays and sports meetings.

A package of offers of the highest level, for new users and not!

From the registration bonus divided into three installments, complete with cashback bonus and $10 provided upon simple validation of the identification document, to the ongoing offers that accompany us at any time of the day, plus the attention dedicated to VIP customers who climb the loyalty program. Casino.com attracts new members and certainly encourages them to stay!

How to register at Casino.com

To create a gaming account at Casino.com you must first of all click on the "Register" button in the foreground of the homepage (or even in the upper right corner).

Immediately after, you will arrive at the registration form completion area, a single page where you enter your personal and login information, as well as a weekly or monthly deposit limit, as required by law.

Once all the fields have been filled out, you can start playing with real money through the newly created account, but remember to also submit an identification document within 30 days to avoid suspension!

All in one step: simple and clear registration!

To register, you don't need to do any extraordinary jumps. With one click, we arrive at the registration form, where we enter all the data and the same deposit limit. After that, to complete the account validation, we just need to send an identification document. It can't get any simpler than this...

Withdrawals and deposits

Between payment methods that will be offered to you following registration, you will find the classic bank transfer, the most common credit cards and the most used electronic wallets.

The minimum deposit is always $10, while the minimum withdrawal amounts to $5 for both credit cards and e-wallets, with the only exception being Skrill for which the minimum threshold is $10.

Excellent choice of payment methods and timings that do not disappoint.

For our deposits and withdrawals, the platform ensures us a good variety of options, with average crediting times compared to other casinos. Even in terms of transactions, Casino.com Italy knows its stuff!

Casino.com game selection

The choice of games offered is of high quality, with over 200 products on the menu. The available games are divided into four sections, the first dedicated to "Top Games", the others with games separated by type: we find online slots, table games, jackpot games, live games, and a final filter that shows us all the titles ordered from A to Z.

slot machines

Currently in the section online slot machines we find 114 titles, all signed by Playtech, among these the official slots of cult films and TV series such as The Walking Dead, The Matrix , Top Guns , Ace Ventura and Rocky.

By clicking on each of them you will find the option that allows you to try them in "Practice" mode, without real money, as well as for the other casino games.

By accessing the jackpot games section you will also have the opportunity to choose from 67 progressive jackpot slots (you'll see the jackpots increase live!), including Marilyn Monroe , Gladiator Road to Rome , Gladiator Jackpots and unmissable sagas like that of Age of the Gods: Gods of Storms and of Kingdom Rise: Forbidden Forest .

Live casino and game show

Section offer live casino currently features 33 live games: you will find the most classic tables such as the Texas Hold'em poker , the different ones roulette variants both traditional and non-traditional live blackjack (including Unlimited Blackjack) as well as baccarat.

To these add two Game Shows that make the live games showcase even more enticing: Adventures Beyond Wonderland and Spin the Win.

Other games

That's not all, because the board games section will also offer you an excellent selection with 21 virtual titles: online blackjack , video poker , Baccarat and the various versions of RNG roulette , including the one with the bonus Age of the Gods!

Game Providers

Casino.com relies entirely on its programming Playtech , one of the leaders in the gambling sector, responsible for successful slot series, such as those already mentioned, of the table games of the tables that make up the live casino offer.

We'll see if the version of the site will welcome other renowned providers in the future, already present among other things on the Casino.com platforms in other countries.

On the shoulders of Playtech, a games catalog that satisfies (almost) everyone.

As we have seen, Casino.com Italy bases its offer on a fairly diverse selection of games, but obviously not up to the level of competitors who can also rely on different providers. The slot section with Playtech jackpots is excellent, while we cannot fail to notice the absence of Evolution for live casino and game shows.

Navigation and mobile casino

Finding your way around the Casino.com site is very simple and pleasant. The homepage includes all the offer of the platform filtered according to the categories of games already seen previously.

A quick click on the icon with the three lines on the left opens a menu through which you can directly access the dedicated areas for promotions, customer service, and registration, or even consult other informative pages, such as those dedicated to the VIP Club, responsible gaming, odds of winning, and withdrawal information.

At the time of writing this review, Casino.com offers a dedicated app only for iOS devices. However, there is no information available regarding Android. If you have a non-Apple smartphone, you will always have to use the browser with the optimized version. mobile .

Promoted user experience, but the absence of an Android app leaves a bad taste in our mouths.

The navigation on the website proceeds smoothly and is facilitated by categories and menus. While iPhone users can consider themselves satisfied thanks to the availability of the app, Android users with smartphones (or tablets) can only rely on the optimized mobile version.

Customer service

Customer support is available 24/7 via live chat, phone, and even email.

To speak to an operator you can call the number with the Maltese prefix +356 27782260, while to use the live chat you must be registered and logged in.

Alternatively, the assistants will reply to you if you write to the email address [email protected] , or you can consult a well-stocked section with casino FAQs.

On the other hand, you will always find fast and efficient support, as demonstrated by the Best Customer Service Operator award for 2020 bestowed by the IGA extension .

Multi-channel assistance and always present!

A support available 24 hours a day, every day of the week, is not a common feature among all operators. Our requests are promptly fulfilled both by email and through live chat or phone.

Responsible Gaming

Casino.com is recognized as one of the most attentive to the theme portals Responsible Gaming , as evidenced by the Most Responsible Online Gambling Operator award achieved at the Global Awards of CFI.co in 2018.

The casino section dedicated to this theme includes tools such as a self-assessment test and a list of contacts for specialized organizations. Moreover, it is already possible to apply self-suspension and self-exclusion from the game from here, without the need to open a profile.

The information we find on the page is clear and complete, so as to make us understand the importance of the topic and remove any doubts.

Responsible gaming, Casino.com is a model operator.

Tools, information, contacts, nothing is missing, in fact: Casino.com confirms itself as a platform that knows the risks of problematic gambling well, which is why it cares deeply about the well-being of its players and takes care of them in every possible way. An example that should definitely be followed.

Casino.com: Our Conclusions

As we have seen in our review, on Casino.com you will play in a legal and secure casino, certified by Legal and provided with Playtech games that have passed all the necessary checks and controls.

In case of doubts or need for clarification, you will find a multi-channel customer service to help you, available and providing immediate support every day and at any time.

The diamond point of the casino is the registration bonus, consisting of two bonuses plus one: the initial deposit bonus, you can add the cashback insurance and the fixed third bonus of $10, which can be obtained without having to do anything else but submit a clear and valid document to proceed with the verification of the gaming account.

And to accompany you during your casino experience, there will also be continuous offers with bonuses and free spins, furthermore, by managing to climb the five levels of the VIP Club, you will obtain even more privileges!

The Android app is missing, so some users may have to settle for the optimized mobile version, while the game catalog from a single provider, therefore lacking Evolution's game shows, only partially satisfies us.

For the rest, the adventure on Casino.com promises to be exciting, but obviously don't forget to start with the bonus!

Author

Daniel Alfieri

Games Specialist & Geek Junior

Pane, online casinos and RTP. He likes to stay up to date with the latest innovations in gaming and operators' offerings. Whether it's a new slot or a newly launched market offer, his reviews are based on direct experience but must also pass the test of statistics and data. He knows all the behind-the-scenes of Rich Wilde's adventures, as well as every reference to Verdone's films.